Quality Policy
Calgon Carbon Corporation is committed to building and maintaining and organization capable of meeting or exceeding our customers' requirements
Specifically, we will:
- Make products to meet customer needs
- Focus on customer satisfaction
- Promote a safe work environment
- Continuously improve our processes and quality management system
We believe the best way to achieve this is by employing a combination of the principles of the Calgon Carbon Values, process improvement tools, the requirements of the ISO 9001-2008 quality standard and by relying on the strength of our work force.
Core Values
Integrity
- Honesty
- Principled ethical behavior at all times
- Admit mistakes, accept responsibility
Respect for Others
- Everyone is important
- Active listening
- Fairness and respect to everyone
- Open communication without fear
Customer Focus
- Accurate, prompt, quality response every time
- Active listening and understanding customer needs
- Build relationship
- Deliver value and quality
Organizational Discipline
- Work and live safely
- Self-discipline
- Focus
- Hold to commitments
- Do your best
- Take initiative, make a difference
- Confront the facts however difficult
- Set high expectations
Accountability for Results
- Plan well, get it right the first time
- Action plan – execute
- Learn from mistakes - identify root cause of problems and correct
- Do what is right
- Confront problems
- Know the details
Teamwork
- Value your co-workers
- Whole > sum of the parts
- Offer to help
- Recognize success
Pride and Enthusiasm
- CCC is a reflection of each employee
- Everything we do benefits society!
- This is our Company!
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