Quality Policy
Calgon Carbon Corporation is committed to providing products, equipment and services which meet or exceed our customers' requirements
– on time
– the first time
– every time. Specifically, we focus on:
- Understanding our customers' needs and our own capabilities.
- Preventing defects before they ever occur.
- Continuously improving everything we do.
Our company's use of the full range of modern quality tools such as Six-Sigma, is dedicated to process excellence and achieving world-class operations to satisfy the quality requirements of our customers, employees, shareholders and society as a whole.
Core Values
Integrity
- Honesty
- Principled ethical behavior at all times
- Admit mistakes, accept responsibility
Respect for Others
- Everyone is important
- Active listening
- Fairness and respect to everyone
- Open communication without fear
Customer Focus
- Accurate, prompt, quality response every time
- Active listening and understanding customer needs
- Build relationship
- Deliver value and quality
Organizational Discipline
- Work and live safely
- Self-discipline
- Focus
- Hold to commitments
- Do your best
- Take initiative, make a difference
- Confront the facts however difficult
- Set high expectations
Accountability for Results
- Plan well, get it right the first time
- Action plan – execute
- Learn from mistakes - identify root cause of problems and correct
- Do what is right
- Confront problems
- Know the details
Teamwork
- Value your co-workers
- Whole > sum of the parts
- Offer to help
- Recognize success
Pride and Enthusiasm
- CCC is a reflection of each employee
- Everything we do benefits society!
- This is our Company!
|
