Sales/Product Inquiries

Call 800-4-CARBON, for specific information, click here and complete an application questionnaire, or e-mail info@calgoncarbon-us.com. Please remember to include your contact details so we may better assist you.

Customer Relations

If you want to place an order, ask about the status of an order or ask an invoice-related question:

Call 866-225-4660 Or e-mail customerrelations@calgoncarbon-us.com

Customer Satisfaction

To notify us of a problem regarding our products or services:

Call 800-4-CARBON Or e-mail customersatisfaction@calgoncarbon-us.com

Reactivation Options

Pooled VS. custom reactivation

Spent carbons can be returned to a general collection of spent carbon with similar characteristics and customers can be resupplied with reactivated carbon from this pool of liquid phase or vapor phase product. This approach assures a selected volume of reactivated carbon is returned to the customer which matched the original uniform set of specifications. As an alternative, the client may prefer to have the spent carbon reactivated on a custom basis. In this approach, the spent carbon is segregated from all others through the reactivation process, collected and packaged for return to the client. Make-up carbon from a virgin carbon source would be supplied as needed to account for any minor loss in handling.

Custom Reactivation for Municipal Drinking Water Treatment Plants

Spent carbons from drinking water treatment purification applications are reactivated in a separate furnace where there is no co-mixing with industrial carbons that could cross-contaminate the product. Calgon Carbon maintains the integrity of each drinking water provider’s carbon, and our potable reactivation facilities and procedures strictly adhere to AWWA B605.

Food grade VS. industrial reactivation

Calgon Carbon offers alternatives for both food grade and industrial grade reactivation. Spent carbons from food grade process purification applications are reactivated in a separate furnace where there is no co-mixing with industrial carbons that could cross-contaminate the product. Industrial spent carbons are processed in different furnaces where the reactivated products are designated non-food grade.

Hazardous VS. non-hazardous reactivation

Calgon Carbon’s reactivation furnaces at Catlettsburg, KY and Pittsburgh, PA are fully permitted to accept RCRA hazardous spent carbons as well as non-hazardous carbons. In either event, the spent carbons are stored under water with vent emissions treated by carbon adsorption until the spent carbon is conveyed to the furnace for reactivation. Other Calgon Carbon facilities offer reactivation services only for non-hazardous spent carbons. Please contact us for further information on reactivation facilities nearest you.

Modes of return

Once accepted for reactivation, Calgon Carbon will work with the customer to find the most cost-effective and efficient modes of return for the spent carbon. Common methods of return include super sacks (each holding approximately 1,000 pounds of carbon); using flatbed trucks and bulk shipments by means of either Calgon Carbon private fleet potable trailers (more common at sites using steel pressure vessel filters) or dump trucks. Calgon Carbon can also provide Field Services to both remove and install the carbon in the most efficient manner to maximize the customer's economic benefit and minimize disruptions to the customer's operations.