Sales/Product Inquiries

Call 800-4-CARBON, for specific information, click here and complete an application questionnaire, or e-mail info@calgoncarbon-us.com. Please remember to include your contact details so we may better assist you.

Customer Relations

If you want to place an order, ask about the status of an order or ask an invoice-related question:

Call 866-225-4660 Or e-mail customerrelations@calgoncarbon-us.com

Customer Satisfaction

To notify us of a problem regarding our products or services:

Call 800-4-CARBON Or e-mail customersatisfaction@calgoncarbon-us.com

Emergency Response Services

Calgon Carbon offers a wide variety of equipment, activated carbon and specialty products, and field personnel that will respond to the clients on a rapid-response basis. Suitably sized treatment equipment and appropriate media can be quickly dispatched from well-maintained inventories to the application sites. Regional field personnel can supervise the equipment’s installation and provide operator training. For more information on the types of equipment Calgon Carbon can provide, please click here.

  • 24-hour emergency response
  • Stock equipment available for immediate shipment
  • Team of experts ready for mobilization and quick response

Dual Express

Calgon Carbon's Dual Express is a carbon adsorption system specifically designed to provide a rapid solution to a temporary problem. For emergency situations where quick response is critical, it can be dispatched to a customer's site within hours of notification and operation can begin immediately after set-up. Calgon Carbon personnel are available to supervise system start-up.

The Dual Express is ideal for periodic or temporary use where a permanent system would not be economical, including:

  • Emergency wastewater treatment
  • Cooling or process water purification
  • Acid decolorization
  • Alcohol purification
  • Amine purification

For further information on Calgon Carbon's Dual Express, click here.

Mobile Adsorption Service

Calgon Carbon maintains an inventory of trailer-mounted mobile adsorption equipment which can be dispatched, if necessary, on 24-hours notice. Moments after arrival on-site, with just two simple hose connections, the pre-piped Mobile Adsorber can be fully operational. The pre-piped mobile systems contain 14,000 pounds of granular activated carbon and are capable of treating up to 225 gpm of a liquid stream which equates to 15 minutes of carbon contact time.

  • Dispatched on 24-hours notice
  • Self-supporting
  • Convenient
  • Returns spent carbon for reactivation

For further information on Calgon Carbon's Mobile Adsorption Service, click here.